Sportzino FAQ — Frequently Asked Questions

No. Under Sportzino's rules, each person may only operate one account. If multiple accounts are created, they will be suspended and any bonuses may be forfeited.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, or if your transactions exceed a certain limit, you'll need to submit a photo of your NID or passport. This is typically completed within 24 hours.

You must be at least 18 years old to register at Sportzino. Accounts found to belong to minors will be closed immediately and the balance will not be refunded.

Yes, you can update your email address from your account settings. You'll need to verify the new email, and the process may take a little time to complete.

Sportzino accepts deposits via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. Mobile banking deposits are usually instant. For more details, Financial Transactions View page.

The minimum deposit varies by payment method. Generally, the minimum via Mobile Pay and Nagad is ৳200 BDT. To find out the maximum limit, Transactions page View.

Mobile banking withdrawals (Mobile Pay, Nagad) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1 to 2 business days. KYC verification may be required for your first withdrawal.

Wait 15 minutes first. If your balance still hasn't updated, contact our support team with your transaction ID and a screenshot. Our team typically resolves issues within 30 minutes.

Sportzino generally charges no withdrawal fees. However, fees imposed by your mobile banking provider may apply. For more details, Financial Transactions View page.

New to Sportzino? Register for the first time and claim a welcome bonus on your first deposit. Simply select the bonus option during sign-up, deposit the required amount, and the bonus will be credited to your account automatically.

To withdraw bonus funds, you must meet a wagering requirement — typically 5x to 10x the bonus amount. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 in bets.

Reload bonuses are offered weekly or during specific events. Check the promotions page regularly and subscribe to our newsletter to stay updated on all offers.

No. Bonuses cannot be withdrawn directly. You must first meet the wagering requirements, after which any winnings derived from the bonus can be withdrawn.

Live betting lets you place bets in real time while a match is in progress. Odds change from moment to moment, so quick decisions are key. Sportzino's live betting section covers cricket, football, and more across a wide range of live markets.

Yes. If a bet is cancelled, the full staked amount is refunded to your account. This applies when a match is abandoned or postponed, or when a bet is voided under specific conditions.

A combo bet, or accumulator, combines multiple bets into one. All selections must win for the bet to pay out. Odds multiply together, so the potential reward is higher — but so is the risk. If any single bet loses, the entire combo bet is lost.

Yes, Sportzino offers a Cash Out option on selected markets. You can take out partial or full winnings before a match ends. The Cash Out amount depends on the current odds at the time of the request.

Maximum bet limits vary by event and market. To take advantage of high roller benefits, High Roller Page See where the high limit details are available.

Yes, Sportzino uses 256-bit SSL encryption. All transactions are encrypted and your personal data is kept secure. Our Privacy Policy View.

Go to your account settings and find the 2FA option under the "Security" section. Activate it with your mobile number. From then on, you'll receive an SMS OTP each time you log in.

Contact our support team immediately. Reset your password and enable 2FA. Log out of all connected devices. Our team will act quickly to help secure your account.

No. Sportzino does not share your personal information with third parties. Limited data may only be used where strictly required by law or to prevent fraud.

The Sportzino Android app can be downloaded directly from our website. For step-by-step instructions, visit the Download Page View.

On Android, you'll need to allow installation from "Unknown Sources". Network and storage permissions are also required. For a full step-by-step guide, Download page available.

Start by checking your internet connection. Close and reopen the app. Clear the cache. Make sure you have the latest version installed. If the problem persists, contact our support team.

The app supports biometric login, push notifications, and faster loading. The website gives you access to all features with no installation needed. Use whichever works best for you.

Yes, on Sportzino you can set your own daily, weekly, and monthly deposit limits. Head to the "Responsible Gaming" section in your account settings to configure them. For more details, Responsible Gaming View page.

Yes, Self-Exclusion and cooling-off period options are available. Contact our support team or activate it through your settings to take a mandatory break for a set period of time.

Sportzino is committed to responsible betting. If you're struggling with addiction, Responsible Gaming You'll find detailed resources and support information on the page. Our support team is also ready to help.